Gladia outperforms Deepgram on multilingual accuracy, latency, and key data accuracy
Gladia outperforms Deepgram on multilingual accuracy, latency, and key data accuracy
Designed for real-time voice applications, Gladia delivers human-speed transcription with unmatched precision across accents, noise, and overlapping speech.
Dozens of teams have shared their Deepgram migration stories with us. Anonymized for privacy, their feedback surfaces consistent, real-world pain points worth considering.
Poor multilingual & code-switching support
“The issue with Deepgram is they don’t really have solid multilingual or auto code-switching support.”
Language detection inconsistencies
“Sometimes Deepgram tagged English calls as Hindi (70% of the time).”
Accent & entity recognition issues
“Accents throw it off completely.”
Accent & entity recognition issues
“When users spell names or emails, for example firstname.lastname@gmail.com, it just can’t handle it.”
Concurrency & flexibility limits
“We quickly hit a limit when spelling names or numbers. The model just started outputting random words.”
Support & onboarding friction
“They’re not easy to work with. The process feels rigid, and they push big commitments upfront.”
Accent & entity recognition issues
“Their name and email recognition just wasn’t great.”
Reliability challenges
“If you lock the language, it won’t transcribe anything else. If you try multi-mode, it only does English and Spanish. Language detection only works on clips, not live audio. It’s frustrating.”
Support & onboarding friction
“It took months to implement. We sent thousands of emails trying to fix issues. We were just done.”
Privacy shouldn’t be a premium
At Gladia, data privacy is non-negotiable. We never use your audio to retrain our models, and we don’t believe in charging extra for peace of mind.
Deepgram’s model retraining policy means your conversations can be used to improve their AI unless you pay to opt out.
We think that’s wrong. Your data is not a bargaining chip.
GDPR Compliant
HIPAA Compliant
AICPA SOC Type 2
Why teams choose Gladia
Real-time & async support
Whether you're streaming audio live or uploading hours of recorded conversations, Gladia supports both real-time and async use cases. No workarounds or separate pipelines required.
Enterprise reliability
Gladia was built to handle high-volume workloads and supports flexible deployment with strict compliance and SLAs baked in. Our APIs are easy to integrate, so teams can go from POC to production, fast.
Adaptable for every use case
Built-in features like speaker diarization, sentiment analysis, and custom vocabulary can help you deliver a better end-user experience and streamline downstream workflows.
Support that feels personal
Gladia acts like an extension of your team. Every customer gets fast, personal 1:1 support from dedicated experts who know your set-up, goals, and how to help you succeed.
Don’t just switch. Upgrade.
Our customers see improved accuracy, better user experiences, and increased automation performance — all backed by real-time support and reliable APIs.
