We’re proud to announce that Gladia has been selected for the second cohort of the AWS Generative AI Accelerator, a global program offering top early-stage startups that are using generative AI to solve complex challenges, learn go-to-market strategies, and access to mentorship and AWS credits.
This opportunity will help Gladia build, train, test, and launch products such as agent assistance for contact center platforms, sales enablement tools and AI meeting assistants, and enable voice-first platforms to deliver more value to their users across borders.
“The new generation of startups is at the forefront of a transformative new wave, pushing the boundaries of what’s possible with artificial intelligence while bringing exciting new solutions to market,” said Jon Jones, Vice President of Go-to-Market at AWS and executive sponsor of the program.
“Expanding the cohort for our Generative AI Accelerator is a testament to the potential we see for startups to usher in new innovations for customers in an increasingly AI-driven world. AWS is committed to fostering groundbreaking technologies and supporting visionary founders on their journey to solve the world’s biggest challenges.”
Gladia is one of 80 global startups from around the world selected for the program, and we’ll attend and showcase our solutions to potential investors, customers, partners, and AWS leaders in December at re:Invent 2024 in Las Vegas.
For more information on the Generative AI Accelerator, visit AWS Generative AI Accelerator.
Gladia provides a speech-to-text and audio intelligence API for building virtual meeting and note-taking apps, call center platforms, and media products, providing transcription, translation, and insights powered by best-in-class ASR, LLMs, and GenAI models.
Speech-To-Text
Customer service is evolving fast to meet new challenges. Today's clients expect immediate, accurate answers to increasingly specific queries and complaints. Meanwhile, contact centers need to reduce costs, improve efficiency, and maintain compliance…all while delivering exceptional experiences.
Product News
Even the most advanced speech-to-text (STT) systems can make mistakes, especially when they encounter unfamiliar words like brand names, technical acronyms, or non-standard pronunciations. For call centers and customer service platforms, these missteps aren’t just minor glitches. They can lead to broken workflows, misinterpreted customer needs, and frustrating experiences on both ends of the call.
Speech-To-Text
CCaaS and BPO providers live and die by the quality of the customer experience they deliver. Clients rely on them not just to answer calls, but to do so with consistency, professionalism, empathy, and accuracy every time.
