As the landscape of speech-to-text APIs continues to evolve—with growing demands around latency, language support, and compliance—it’s more important than ever to ensure that your setup aligns with your product’s direction.
Introducing the STT API Buyer’s Guide — a practical resource for product teams to evaluate, compare, and optimize STT solutions for evolving needs.
Inside, you'll find:
▪️ Key criteria to assess APIs more strategically
▪️ Must-ask questions for your vendor
▪️ Insights to help you minimize trade-offs as you scale
Whether you're building voice agents, call analytics, or video transcription, this guide will help you get more value from your API setup.
Case Studies
The contact center is transforming. Traditionally defined by manual workflows, siloed data, and reactive customer service, today's Contact Center as a Service (CCaaS) platforms are embracing a new era—one driven by real-time AI and automation.
Speech-To-Text
Latency can make or break a voice experience. Whether you’re building an agent that must stop speaking the moment a customer interrupts, or you’re captioning live content, you need a clear, reproducible way to measure how fast your STT really is, from first partial word to final transcript.
Speech-To-Text
Great customer support experiences rely on clear communication and deep understanding. Until recently, meeting that expectation at scale was nearly impossible—human agents can only handle so many languages, and even fewer can switch between them fluently.
