As the landscape of speech-to-text APIs continues to evolve—with growing demands around latency, language support, and compliance—it’s more important than ever to ensure that your setup aligns with your product’s direction.
Introducing the STT API Buyer’s Guide — a practical resource for product teams to evaluate, compare, and optimize STT solutions for evolving needs.
Inside, you'll find:
▪️ Key criteria to assess APIs more strategically
▪️ Must-ask questions for your vendor
▪️ Insights to help you minimize trade-offs as you scale
Whether you're building voice agents, call analytics, or video transcription, this guide will help you get more value from your API setup.
Speech-To-Text
Customer service is evolving fast to meet new challenges. Today's clients expect immediate, accurate answers to increasingly specific queries and complaints. Meanwhile, contact centers need to reduce costs, improve efficiency, and maintain compliance…all while delivering exceptional experiences.
Product News
Even the most advanced speech-to-text (STT) systems can make mistakes, especially when they encounter unfamiliar words like brand names, technical acronyms, or non-standard pronunciations. For call centers and customer service platforms, these missteps aren’t just minor glitches. They can lead to broken workflows, misinterpreted customer needs, and frustrating experiences on both ends of the call.
Speech-To-Text
CCaaS and BPO providers live and die by the quality of the customer experience they deliver. Clients rely on them not just to answer calls, but to do so with consistency, professionalism, empathy, and accuracy every time.
